Helping Your Hotel Get More Personal
Automated messages for effective upsells and increased guest satisfaction.
Start real conversations with guests on WhatsApp
Save hours with AI that speaks to your guests like your best staff
Offer help, upgrades, and surprises exactly when guests want them
SPARK GUEST CONVERSATIONS ON WHATSAPP
Connect meaningfully with your guests and increase upsells and guest satisfaction 💬
Generate automated upsells more effectively than email.
Free up staff time with AI-powered FAQs.
Entice previous guests to return to your property.
BITELUXE HANDLES THE TECH SO HOTELS CAN FOCUS ON WHAT THEY DO BEST
We handle everything from start to finish, so you can focus on your guests.
BITELUXE HANDLES THE TECH SO HOTELS CAN FOCUS ON WHAT THEY DO BEST
We take care of everything, so you can focus on delivering an exceptional guest experience.
Guest Message Writing
We write your guest messages templates for you
Guest Message Planning
We provide the technology to automate your guest messages
Guest Message Optimisation
We test message variations to generate the most impact
Guest Message Planning
We write all of your guest message templates for you.
Automation Technology
We provide the technology to automate your guest messages.
Guest Message Experiments
We test message variations to increase revenue generation.
Watch how Biteluxe has transformed guest messaging for Bowood Hotel & Spa
More hotel upsells, better guest satisfaction, and less stressed staff.
TESTIMONIALS
WHAT OTHER HOTELS ARE SAYING
"A true partner"
"Biteluxe work alongside us like a partner - and they are actually invested in what we do and how we perform"
- New Forest Hotels: Simon Maguire
"Excellent service"
"Biteluxe has been great in increasing our sleeper/diner ratio, meaning we're getting dozens of extra table reservations every month."
- Charingworth Manor: Stuart Hodges
"Easiest tech ever"
"We better understand why guests are coming, allowing us to offer more room upgrades and other upsells - fantastic."
- Bowood Hotel: Matthew Voyle
Watch how Biteluxe has transformed guest messaging for Bowood Hotel & Spa
Challenge
For 4* and 5* properties, guest satisfaction is paramount.
Bowood Hotel & Spa set out to align increased guest satisfaction with increased revenue through upsells like dinner reservations, afternoon tea bookings, spa appointments, room upgrades, and special touches such as champagne, flowers, and chocolate.
Solution & Result
Biteluxe set up and wrote WhatsApp automations to go out to OTA and direct reservations.
Guests are messaged during pre-arrival, stay, and post-stay.
Bowood has seen a continual increase in upsells each month and improved guest satisfaction, thanks to the closer connection WhatsApp enables.
They now also know why guests are staying, allowing them to personalise the experience with targeted upsells like champagne on arrival.
UP AND RUNNING IN THREE EASY STEPS:
NO-OBLIGATION DEMO CALL
Discuss your property and pick your automations.
APPROVE YOUR MESSAGES
Approve the messages we've written for you.
15 MINUTE INTRO CALL
We'll show you how to view guest messages.
Unlock Deep Personalisation with Real-World Triggers
Discover how we use real-world triggers, via camera recognition, motion, and sound detection to enable deeply personalised guest messages.
Unlock Deep Personalisation with Real-World Triggers
Discover how we use real-world triggers, via camera recognition, motion, and sound detection to automate deeply personalised guest messages.
