Start real conversations with guests on WhatsApp
(We handle all the tech stuff)
We craft a bespoke AI that sounds so much like your staff, guests can't tell the difference.
The result? Delighted guests, seamless upsells, and hours saved every month. You manage everything through simple email or phone updates. No complex dashboards or fiddly settings to navigate.
Start real conversations with guests on WhatsApp
(We handle all the tech stuff)
We craft a bespoke AI that sounds so much like your staff, guests can't tell the difference.
The result? Happier guests, effortless upsells, hours saved monthly and you manage the whole thing with simple email or phone updates.
98%
WhatsApp Open Rate vs 35% Email
14%
Average Upsell Conversion Rate
16+
Minutes Saved Per Guest Stay
The Choice Of Leading Hotels
LUXURY-GRADE CONCIERGE CONVERSATIONS
Connect meaningfully with your guests and increase upsells and guest satisfaction 💬
The best upsells don't feel like sales at all. They feel like thoughtful recommendations from someone who actually understands what would make your stay better.
Upsells for what each guest wants to experience.
Free up staff time with AI-powered FAQs.
Entice previous guests to return to your property.
Watch How Biteluxe Has Transformed Guest Conversations For Bowood Hotel & Spa
More hotel upsells, better guest satisfaction, and less stressed staff.
THE BITELUXE DIFFERENCE
Why Hotels Choose Our "Managed AI" Over "DIY Chatbots"
While competitors sell you software to manage, we give you a fully-trained AI employee that we manage for you.
OTHER MESSAGING SOFTWARE
You Manage The Software
Generic robot responses
Update content and menus
Configure chatbot settings yourself
You optimise the conversions
Templated upsells
Doesn't remember guests across channels
Limited ways to enrich your CRM
Off-the-shelf journey mapping
Debug when things break
You become the IT department
WITH BITELUXE
We Manage Everything
AI speaks in YOUR hotel's exact tone
Just email us menu & offer changes
We handle all tech updates
Ongoing optimisation of guest journey
Branded messages written by copywriters
Remembers guests across WhatsApp + more
Customer data ready for marketing teams
Active monitoring by our team
Natural conversations that convert
You focus on running your hotel
We Line Manage Your AI Employee
How We Build & Manage Your Perfect AI Staff Member
Think of us as HR for your WhatsApp AI employee. We handle recruitment, training, management, and performance optimisation - you just enjoy the results.
1. Guest Experience Discovery Call
We dive deep into your perfect guest journey from booking through checkout and beyond. What should your ideal guest experience look like? We map every touchpoint and opportunity.
2. Research & Training Phase
We absorb everything - staff training guides, brand playbooks, suitable upsells for different guest types, local area recommendations, transport links, and even your supplier systems. Behind the scenes, we integrate with your PMS, CRM, and existing hotel systems. Using our performance data and conversational insights, we craft the perfect messaging strategy.
3. Custom Deployment & Staff Integration
We deploy your named AI on a hotel-branded WhatsApp account with a custom dashboard and web messenger for your front-of-house team. Staff can jump into any conversation instantly, and when your AI can't answer something, it automatically routes to the right person with a notification. Small test first, then full launch with your approval.
Then We Manage Your AI Employee For Life
Zero settings to adjust. Just pick up the phone or send an email when you need updates.
Menu changes? Just call or email us and we'll update the AI
All technical work handled by us and no settings for you
Routes supplier cross-sells like flowers automatically
New offers? Send an email with the details
Staff can jump into conversations anytime
Seamless PMS & CRM integration & data exports
We continuously optimise performance
Auto-routing with instant notifications
Connects to all your existing systems
THE BITELUXE DIFFERENCE
Why Hotels Choose Our "Managed AI" Over "DIY Chatbots"
While competitors sell you software to manage, we give you a fully-trained AI employee that we manage for you.
OTHER MESSAGING SOFTWARE
You Manage The Software
Generic robot responses
Update content and menus
Configure chatbot settings yourself
You optimise the conversions
Templated upsells
Doesn't remember guests across channels
Limited ways to enrich your CRM
Off-the-shelf journey mapping
Debug when things break
You become the IT department
WITH BITELUXE
We Manage Everything
AI speaks in YOUR hotel's exact tone
Just email us menu & offer changes
We handle all tech updates
Ongoing optimisation of guest journey
Branded messages written by copywriters
Remembers guests across WhatsApp + more
Customer data ready for marketing teams
Active monitoring by our team
Natural conversations that convert
You focus on running your hotel
We Line Manage Your AI Employee
How We Build & Manage Your Perfect AI Staff Member
Think of us as HR for your WhatsApp multi-channel AI employee. We handle recruitment, training, management, and performance optimisation - you just enjoy the results.
1. Guest Experience Discovery Call
We dive deep into your perfect guest journey from booking through checkout and beyond. What should your ideal guest experience look like? Which products are suitable for which guests? We map every touchpoint and opportunity.
2. Research & Training Phase
We absorb everything - staff training guides, brand playbooks, suitable upsells for different guest types, local area recommendations, transport links, and even your supplier systems. Behind the scenes, we integrate with your PMS, CRM, and existing hotel systems. Using our performance data and conversational insights, we craft the perfect messaging strategy.
3. Custom Deployment & Staff Integration
We deploy your named AI on a hotel-branded WhatsApp account with a custom dashboard and web messenger for your front-of-house team. Staff can jump into any conversation instantly, and when your AI can't answer something, it automatically routes to the right person with a notification. Small test first, then full launch with your approval.
Then We Manage Your AI Employee For Life
Zero settings to adjust. Just pick up the phone or send an email when you need updates.
New upsells? Just call or email us and we'll update the AI
All technical work handled by us and no settings for you
Handles supplier orders automatically
New menus? Send an email with the details
Staff can jump into conversations anytime
Seamless PMS & CRM integration & data exports
We continuously optimise performance
Auto-routing with instant notifications
Connects to all your existing systems
Built On The Voices Of Hoteliers
Biteluxe wasn’t built in a vacuum. It’s been shaped, nudged, and refined by hoteliers with decades of hard-won experience.
on the importance of messaginG
CONVERSATIONAL AI THAT JUST WORKS
TRUSTED BY LEADING HOTELS
What Our Hotel Partners Say
Real results from real hoteliers who've transformed their guest messaging with Biteluxe.
Biteluxe work alongside us like a partner - and they are actually invested in what we do and how we perform.
Biteluxe has been great in increasing our sleeper/diner ratio, meaning we're getting dozens of extra table reservations every month.
We better understand why guests are coming, allowing us to offer more room upgrades and other upsells - fantastic.
Watch How Biteluxe Has Transformed Guest Conversations for Bowood Hotel & Spa
Challenge
For 4* and 5* properties, guest satisfaction is paramount.
Bowood Hotel & Spa set out to align increased guest satisfaction with increased revenue through upsells like dinner reservations, afternoon tea bookings, spa appointments, room upgrades, and special touches such as champagne, flowers, and chocolate.
Solution & Result
Biteluxe set up and wrote WhatsApp automations to go out to OTA and direct reservations.
Guests are messaged during pre-arrival, stay, and post-stay.
Bowood has seen a continual increase in upsells each month and improved guest satisfaction, thanks to the closer connection WhatsApp enables.
They now also know why guests are staying, allowing them to personalise the experience with targeted upsells like champagne on arrival.
