The Guest Experience Agency
Biteluxe is a guest experience agency that designs, builds and runs hotel messaging. We do the work for you so your team does not have to manage software, update systems or learn new tools.
We are not another tech platform
Most messaging and AI tools behave like software products. They expect hotels to configure everything, write the templates, train staff, monitor performance and keep the system updated. That usually means more work for people who already have full plates.
Biteluxe works differently. We operate as an agency partner and an extension of your team. We run the entire messaging journey from strategy to day to day optimisation so your staff do not need to touch a dashboard.
- No dashboards your team must learn or keep checking.
- No message flows or templates for your staff to create.
- No internal owner who has to babysit a tool.
- No risk of the system going stale because nobody has time to maintain it.
Why messaging matters for modern hotels
Guests live in messaging. They choose where to eat, when to use the spa and whether to upgrade rooms inside chat conversations. When hotels manage this channel well they see higher F&B spend, more upgrades and fewer issues reaching public review sites.
Our focus is to make every important guest conversation easy to start, easy to answer and commercially aware without feeling salesy.
What we handle for you
- Designing the messaging journey from pre arrival to post stay.
- Building the AI concierge trained on menus, spa brochure, room types and policies.
- Setting the tone so every message sounds like your brand rather than generic AI.
- Routing guest requests to the right teams when human help is needed.
Your hotel gets consistent engagement and higher revenue from existing guests. Your staff get fewer repetitive questions at reception and more time to focus on real hospitality instead of admin and software.
Recognition and results
Biteluxe has been a finalist for Best Tech Provider at the Boutique Hotelier Awards and is a regular voice on hospitality panels, podcasts and industry media about AI and the guest journey.
Across our properties we continually test and refine message variations, track which ones drive F&B bookings, upgrades and spa appointments, and use that data to improve performance week after week.
See how this works in practice
If you want to understand what Biteluxe looks like inside a real property, start with our case studies and guides.
We can walk you through how messaging would work for your property, share relevant results and outline a plan that fits your brand and operation.
