Book thirty minutes.
Show us where guests get stuck and where pressure builds on the front desk. Nothing to prepare.
Bring the one guest action, or the one job behind the desk, that is harder than it should be. We go through it with you and tell you honestly whether we can make it easier. Sometimes the answer is no.
- We talk about your hotel, where guests get stuck and where your team loses time.
- Nothing to prepare. We ask how your services, systems, teams and SOPs work today.
- Bring your GM or someone from the front desk if you like. They each see a different half of the guest journey.
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What happens after the call.
Thirty minutes
This call. Show us the action that is harder than it should be. We will tell you honestly whether we can improve it.
One session
We map what the guest is trying to do, what the team needs, how the brand should sound and where the existing systems help or get in the way.
Three weeks
The work is ours: we build the journey, shape the messages, connect it and test it.
Fifteen minutes
We walk the relevant team through the small part they will see.
Two months
Prove it in the operation before making an annual commitment.
Before you book
What does it cost, and what is the contract?
It is priced on the property and billed monthly, so you only pay for what you have us build. You get two months in the operation, rolling, before any annual commitment.
How long does it take to set up, and what do you need from us?
One hour and fifteen minutes of your time in total: a one-hour kick-off call, then a fifteen-minute walkthrough of the inbox for the front desk. The build, the tone, the connections and the testing are ours, over about three weeks.
Which PMS do you integrate with, and how deep?
Any PMS, and the other systems you already run: restaurant and spa diaries, your staff inbox, and your payment provider, or ours if you prefer. Two-way wherever the system allows it, so a booking, a charge or an upgrade lands where your team already looks. We are official partners of Oracle Opera, Guestline and many other PMS providers.
More than one property?
Tell us how many and which systems they run. Estates are sized across the group, and contracted either way.
Hotel groupsWant to try it first?
Message Amanda. She looks after a hotel we invented. Ask her anything a guest would ask, and try to catch her out.
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