Oracle Opera
Reservations and availability read directly. Anything your team needs to act on arrives as a trace on the reservation, in the standard view.
Guest messaging for OperaWorks with what you already run.
We connect to your systems and leave them where they are.
Your PMS, your restaurant and spa diaries, your payment provider or ours, the QR codes in your rooms. The guest sees a message, and your team keeps working in the systems they already know.
Tell us what you run. Nothing to prepare.Your PMSOfficial partners of Oracle Opera, Guestline and many other PMS providers
Restaurant and spa diariesBookings made where they already live
Your payment provider, or oursCharges land on the folio
On-site triggersA QR code in the room, or the WiFi login
How deep does it go?
It reads, checks and writes back.
We read the reservation, so the message knows who is arriving, in what room type, and when. We check live availability, so an upgrade is only offered when there is one. We write back, so what the guest tells us reaches your team.
And the work lands where your team already looks, so nobody has to open another system to find it.
Where it lands
In the view your team already uses.
On Opera that is a trace on the reservation in the standard view. Whatever you run, we work out where your people already are and put it there: a note on the booking, a line on the morning briefing, a message to the right department.
Your PMS
Official partners of Oracle Opera, Guestline and many other PMS providers.
Guestline
Reservations, availability and folio balances read directly, so offers, check-in and checkout work from the real booking.
Guest messaging for GuestlineCloudbeds
Reservations, guest details and folios read directly, with notes posted back to the reservation.
Guest messaging for CloudbedsOn something else? Most systems have usable endpoints. Tell us what you run and we will tell you what can be connected.
Not on a modern system?
A legacy PMS does not rule you out.
More properties than anyone admits are on something legacy, or midway through a migration that has slipped twice. Where a PMS has no usable API, we take reservation data from the channel manager instead, which holds most of what we need.
That route carries OTA and direct bookings. It does not carry in-house detail such as live folio balances or room moves, so a legacy property can have pre-arrival and in-stay messaging, and checkout waits until the PMS can be read. The in-stay concierge needs no connection at all, because the guest tells us who they are.
A different buying decision
Why we build around the way you already work.
A platform begins with its features, workflows and interface. The hotel configures it, trains people to use it and works within its roadmap. We begin with the guest action, keep the systems that already work, add the parts that are needed and stay responsible for the result.
A platform
- Starts with its product
- Adds another system to the operation
- Gives your team tools to configure and manage
- Keeps its dashboard simple enough for anyone to set up
- Defines what is possible through its roadmap
Biteluxe
- Starts with the guest action
- Shapes each message for its channel, in your brand's voice
- Works with the systems already in place
- Builds and runs the complete journey
- Changes components without making it your project
- Automates the jobs behind the desk too, such as a morning briefing drawn from several systems
Built around your hotel. Managed by us.
What are your guests trying to do that is harder than it should be?
Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.