Hotels are losing diners to nearby restaurants. Learn how conversational WhatsApp messaging helps guests choose in-house dining and boosts F&B revenue. ...more
Service recovery
October 21, 2025•2 min read
In the hospitality world, guest experience is everything. But while most hotels focus on welcome drinks, crisp linen, and the perfect breakfast buffet, many overlook a quieter opportunity - the power ... ...more
Service recovery
July 26, 2025•4 min read
Three Guest Feedback Tips: "Hidden Dissatisfiers" in Hotel Guest Experiences ...more
Service recovery
April 09, 2024•6 min read