Three Guest Feedback Tips: "Hidden Dissatisfiers" in Hotel Guest Experiences ...more
Service recovery
April 09, 2024•6 min read
The hotel industry had a stellar end of 2023 and a huge chunk of that was driven by return visitors. ...more
Service recovery
February 05, 2024•3 min read
In the captivating world of hospitality, where each guest encounter is a story waiting to unfold, mid-sized independent hotels and small chains strive to create enchanting narratives. ...more
Service recovery
January 10, 2024•3 min read