In the hospitality world, guest experience is everything. But while most hotels focus on welcome drinks, crisp linen, and the perfect breakfast buffet, many overlook a quieter opportunity - the power ... ...more
Service recovery
July 26, 2025•4 min read
Three Guest Feedback Tips: "Hidden Dissatisfiers" in Hotel Guest Experiences ...more
Service recovery
April 09, 2024•6 min read
The hotel industry had a stellar end of 2023 and a huge chunk of that was driven by return visitors. ...more
Service recovery
February 05, 2024•3 min read