WhatsApp Open Rate vs 35% Email
Average Upsell Conversion Rate
Minutes Saved Per Guest Stay
The best upsells don't feel like sales at all. They feel like thoughtful recommendations from someone who actually understands what would make your stay better.
Most conversations start on WhatsApp. Guests can reach you via your website widget or message you on Instagram and Facebook before they book. Biteluxe keeps the tone consistent and moves every conversation into WhatsApp when guests become bookers.
Automated personalised WhatsApp messages triggered by your PMS. They confirm details, set expectations and introduce relevant upsell opportunities without adding work for the team.
Timed WhatsApp prompts that lift upgrade revenue while maintaining guest satisfaction.
Context-aware WhatsApp nudges that turn sleepers into diners. We link directly to your booking system or route requests to staff.
From florists to local experiences, Biteluxe uses WhatsApp to introduce curated partner offers so hotels earn effortless commissions.
Smooth WhatsApp check-in flows that collect details, manage expectations and link to digital key delivery where supported.
Automated availability checks and WhatsApp prompts that help guests secure treatment slots with minimal staff input.
Warm, well-timed WhatsApp follow-ups that encourage reviews or re-bookings without feeling intrusive.
While competitors sell you software to manage, we give you a fully-trained AI employee that we manage for you.
Think of us as HR for your WhatsApp AI employee. We handle recruitment, training, management, and performance optimisation - you just enjoy the results.
We dive deep into your perfect guest journey from booking through checkout and beyond. What should your ideal guest experience look like? We map every touchpoint and opportunity.
We absorb everything - staff training guides, brand playbooks, suitable upsells for different guest types, local area recommendations, transport links, and even your supplier systems. Behind the scenes, we integrate with your PMS, CRM, and existing hotel systems. Using our performance data and conversational insights, we craft the perfect messaging strategy.
We deploy your named AI on a hotel-branded WhatsApp account with a custom dashboard and web messenger for your front-of-house team. Staff can jump into any conversation instantly, and when your AI can't answer something, it automatically routes to the right person with a notification. Small test first, then full launch with your approval.
While competitors sell you software to manage, we give you a fully-trained AI employee that we manage for you.
Think of us as HR for your WhatsApp multi-channel AI employee. We handle recruitment, training, management, and performance optimisation - you just enjoy the results.
We dive deep into your perfect guest journey from booking through checkout and beyond. What should your ideal guest experience look like? Which products are suitable for which guests? We map every touchpoint and opportunity.
We absorb everything - staff training guides, brand playbooks, suitable upsells for different guest types, local area recommendations, transport links, and even your supplier systems. Behind the scenes, we integrate with your PMS, CRM, and existing hotel systems. Using our performance data and conversational insights, we craft the perfect messaging strategy.
We deploy your named AI on a hotel-branded WhatsApp account with a custom dashboard and web messenger for your front-of-house team. Staff can jump into any conversation instantly, and when your AI can't answer something, it automatically routes to the right person with a notification. Small test first, then full launch with your approval.
Biteluxe work alongside us like a partner - and they are actually invested in what we do and how we perform.
Biteluxe has been great in increasing our sleeper/diner ratio, meaning we're getting dozens of extra table reservations every month.
We better understand why guests are coming, allowing us to offer more room upgrades and other upsells - fantastic.
Challenge
For 4* and 5* properties, guest satisfaction is paramount.
Bowood Hotel & Spa set out to align increased guest satisfaction with increased revenue through upsells like dinner reservations, afternoon tea bookings, spa appointments, room upgrades, and special touches such as champagne, flowers, and chocolate.
Solution & Result
Biteluxe set up and wrote WhatsApp automations to go out to OTA and direct reservations.
Guests are messaged during pre-arrival, stay, and post-stay.
Bowood has seen a continual increase in upsells each month and improved guest satisfaction, thanks to the closer connection WhatsApp enables.
They now also know why guests are staying, allowing them to personalise the experience with targeted upsells like champagne on arrival.
