The checks done by hand. Done for you.
So month end isn't a week in a spreadsheet.
Commission statements, failed cards, missing deposits and booking errors are checked in the background every day. Your team gets a short list of what needs a person, and the time to deal with it properly.
Send us one month's statement. Nothing else to prepare.| Ref | What happened | Billed for | Reason |
|---|---|---|---|
| BDC ·4471 | Stayed 2 nights | 3 nights | Shorter stay |
| BDC ·4502 | Cancelled in time | Full stay | Free cancellation |
| EXP ·9918 | Rate changed at the desk | Original rate | Different price |
| BDC ·4533 | No-show, after deadline | Full stay | Matches, no claim |
An example. The bookings are invented.
The checks that slip to month end, then past it.
01Check the commission statement
Matches the travel sites' bill against the PMS a line at a time, in a spreadsheet.
Raises a claim after the window to raise it has closed.
02Chase a failed card
Asks the desk to ring the guest.
Leaves a message, then finds out at check-in.
Checked before you pay, not after.
Booking.com and Expedia bill commission on what was booked. Your PMS knows what happened. Every day we match each booking by its number against the PMS: who stayed, for how many nights, at what price, and who cancelled or didn't turn up, including the no-shows a PMS export leaves out.
Your team gets its reconciliation sheet already filled in, with matches in one colour and anything that doesn't match in another. It also gets a daily list of what's worth claiming, with the reason for each, and a month-end check that the invoice matches what's expected. Your reservations team raises the claims in the extranet from our list. We don't need an extranet login.
Commission on a no-show after the free-cancellation deadline is normally due, so most lines will match. The point is knowing which ones don't.
Failed cards and missing deposits, chased for you.
The guest gets a secure payment link and reminders on the dates you set. Virtual cards from the travel sites are charged when they should be. A booking is only cancelled when you say so.
Every new booking, checked as it arrives.
Missing contact details, source codes, packages and guarantees are spotted as bookings land, and the guest is asked for anything only they can give.
Cancellation, date-change and guest-message requests from Booking.com become a task for your front desk within a minute, on the guest's record, with Booking.com's reply-by deadline.
The week, in the inbox of whoever needs it.
A weekly finance report, and a weekly email for each role: the GM, finance and marketing each get their own version. Every check is logged, so you can see what was looked at and when. For groups, every hotel side by side in one view.
Your team deals with the problems, not the spreadsheet.
We connect to your PMS, set the checks with your finance team on one video call and keep them running. Nothing is cancelled or charged without your rules.
- What leaves your week
- Matching statements line by lineBiteluxe
- Chasing cards and depositsBiteluxe
- Checking every new bookingBiteluxe
- Turning travel-site emails into tasksBiteluxe
- Building the weekly reportBiteluxe
- What your team does with the time
- The claims worth raisingYour team
- The guest who's unhappyYour team
- Month end without the late nightsYour team
The ones finance asks first.
Who checks our travel-site invoices today, and how far behind are they?
In most hotels someone checks by hand, one guest at a time, so it slips to month end. We check every day.
Do you need our extranet login?
No. We work from your PMS and the statements. Your reservations team raises any claim from our list.
Will this recover money?
We don't promise an amount. Most lines will match. What you get is a bill you know is right, and the hours back.
Start with one month's statement.
Thirty minutes
Tell us which checks your team does by hand today, and how far behind they run.
One session
One video call with your finance team: what to check, what counts as a claim and who gets each list.
Three weeks
The work is ours: we connect your PMS, build the checks and the reports, and test them against a past month.
Fifteen minutes
We walk your team through the lists and the reports they will get.
Two months
Prove it in the operation before making an annual commitment.
What are your guests trying to do that is harder than it should be?
Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.