How it works.
We shape it. We build it. We run it.
One accountable partner, from the first conversation to every change after go-live. Your team gives us one hour fifteen minutes in total. The building, the connections, the testing and the running are ours.
Show us where guests get stuck. Nothing to prepare.Five steps. Three of them need you.
Thirty minutes
Show us the action that is harder than it should be. We will tell you honestly whether we can improve it.
One session
We map what the guest is trying to do, what the team needs, how the brand should sound and where the existing systems help or get in the way.
Three weeks
The work is ours: we build the journey, shape the messages, connect it and test it.
Fifteen minutes
We walk the relevant team through the small part they will see.
Two months
Prove it in the operation before making an annual commitment.
We shape it. We build it. We run it.
Find the friction
We start with a call with the GM and the team on shift. We look for where guests wait or have to ask twice, and where staff feel the pressure: the same questions every day, the guests they chase for details, the notes that never reach the next shift.
Shape what guests and staff see
That includes the messages, set in the hotel's own voice and shaped for where they land: conversational on WhatsApp, clear by email. It also includes the check-in form, the payment page at check-out and the morning briefing sheet the team reads before service. Each one carries the hotel's brand and follows how it already works.
Build the shortest route
We use the systems already in place and add only what the journey needs: no app for the guest to download, and no form when a reply will do. The guest sees the simplest route rather than the machinery behind it.
Operate and improve it
We adapt the messages, configure the agent, maintain the connections and watch what guests actually do. When the hotel changes, the journey changes. When a better component appears, we replace it without handing you a migration project.
The small part your team sees.
Your team
- Tells us what it wants to say, and how the hotel does things
- Gives us one hour for the kick-off
- Takes a fifteen-minute walkthrough of the inbox
- Reads and replies to what needs a person, in one inbox on desktop and phone
- Tells us when something changes: a new menu, a new price, a new policy
Biteluxe
- Maps your SOPs, routing and responsibilities before we build
- Shapes every message for its channel, in your voice
- Connects your PMS, diaries and payment provider
- Builds the pages, forms and payment screens the journey needs
- Automates the jobs your team does by hand, such as the morning briefing, and routes guest requests to each team's phone
- Tests it end to end before any guest sees it
- Checks it works and keeps improving it as it runs
- Makes every change after go-live, and replaces components without handing you a project
When your hotel changes, the journey changes with it.
A new menu, a price change, a different way of reaching housekeeping: tell us, and we change it. That is part of the service, whatever you have us build.
There is no settings panel for your team to learn, and nothing breaks when a receptionist leaves.
Built deeper than a dashboard allows.
Self-serve dashboards are designed so that anyone can set them up, and that limits what they can do. Because every journey is built for your property, the small rules your team relies on are built exactly as they work: rate codes that mean the same package grouped together, offers such as flowers in the room stopped when arrival is too close, maintenance on WhatsApp and housekeeping on Facebook Messenger if that is where each team already is, and a morning briefing laid out the way your team already reads it.
Questions hotels ask
How long does it take to set up, and what do you need from us?
One hour and fifteen minutes of your time in total: a one-hour kick-off call, then a fifteen-minute walkthrough of the inbox for the front desk. The build, the tone, the connections and the testing are ours, over about three weeks.
Who has to look at it on our side, and on what?
One inbox, on desktop and on the phone, where your team reads and replies. That is the whole footprint. Everything behind it is run by us, so nothing breaks when a receptionist leaves.
What if the AI says the wrong thing? When does a person take over?
It answers only from information your hotel has approved, in the property's own voice, and it says so when it does not know. Anything outside that reaches a named person on your team with the conversation attached.
Our property has its own way of doing things. Can you account for that?
Yes. Every workflow is built for your property, around the way your teams already work. It is never one-size-fits-all.
Does it work across a group?
Yes. One operating standard across the estate, with each property keeping its own systems and its own voice. Sized across the group, contracted property by property or on one master agreement.
What does it cost, and what is the contract?
It is priced on the property and billed monthly, so you only pay for what you have us build. You get two months in the operation, rolling, before any annual commitment.
What are your guests trying to do that is harder than it should be?
Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.