Named in Grant Thornton's 100 Ones to Watch 2026, their list of hospitality, retail and travel technology companies. See the list

Answers.

Straight answers to the questions hotels ask us most.

Cost, setup, your PMS, what happens when the AI does not know, WhatsApp's rules and when to send an offer. Each answer starts with the short version.

Ask us yours
Thirty minutes. Nothing to prepare.
What does it cost?Priced on the property and billed monthly
How long does it take?One hour fifteen minutes of your time
When should offers go out?24 to 72 hours before arrival
Getting started

How much does guest messaging cost for a hotel?

Rooms, systems and the actions you want built. Priced on the property, monthly.

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How long does it take to set up guest messaging at a hotel?

About three weeks of our time, and one hour fifteen minutes of yours.

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Will guest messaging work with our PMS?

Almost certainly. Official partners of Oracle Opera, Guestline and many other PMS providers.

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What is a managed guest messaging service?

The provider builds and runs it around your SOPs. Your team replies to what needs a person.

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How it runs

What happens when a hotel's AI gets an answer wrong?

It should not guess. Approved information only, and a named person when it does not know.

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Will AI replace hotel front desk staff?

No. It takes the repeat questions and passes what needs a person to your team.

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How do hotels message OTA guests who have no phone number?

Use the number where it is real, and ask for it at the first touch where it is missing.

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Guest messaging that works

When should hotels send pre-arrival offers?

Between 24 and 72 hours before arrival. Positive response peaked at 51.2% the day before.

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Should hotels send pre-arrival messages by WhatsApp or email?

Both, for different jobs. Email keeps the record, and a conversation gets the answer.

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What is the WhatsApp 24-hour window, and what does it mean for hotels?

Free replies for 24 hours after the guest's last message. Outside it, approved templates only.

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Why should hotels ask guests the purpose of their stay?

Because the occasion decides what is worth offering, and occasion-led messages drew the strongest response.

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Built around your hotel. Managed by us.

What are your guests trying to do that is harder than it should be?

Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.

Book thirty minutes
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.