Four hotels. Four different actions.

Each one made something easier for guests and staff.

A restaurant running under capacity, upgrades going out at the standard rate, a front desk with no time. Clearer messages and simpler routes help more guests complete the action. When information reaches the right place automatically, less work falls back on reception.

Book a conversation See the range

Dining uptake doubledThe Queen at Chester

4× upsell volumeThe Bromley Court Hotel

16 minutes saved per stayWoodlands Glencoe, at the front desk

“The easiest tech we've ever worked with.”Bowood Hotel, Spa & Golf Resort

Where properties actually land

The range across our properties.

Where a property sits depends on how far through optimisation it is, and everyone starts nearer the bottom than the top. The gap between those numbers is the work, and closing it is what the monthly fee buys. We show the whole range because it is what you would be buying into.

33% to 79%

Reply rates across our properties

From early stage to optimised

15% → 47%

Intent rate, early stage to optimised

Optimised properties run from 41% to 47%

2.3×

Ancillary revenue

Properties that get the sequencing right, against those that do not

The hotels

Each hotel came to us with one specific problem.

The Queen at Chester

Joji Esao, Hotel Manager

“Every week we're seeing stronger numbers than last year.”

Before: A £6M refurbishment and a city full of restaurants. Guests made dinner plans before they saw the hotel's.
What changed: We replaced both with one pre-arrival conversation on the guest's own channel.

Dining uptake doubledIn-house dining, after the pre-arrival invitation changed

Read the case study