When guests ring instead.
Voice AI answers the calls your desk cannot get to.
Some guests ring, and usually they are the ones who want an answer now. Reception picks up when reception can. During the check-in rush, or after ten at night, the phone rings out and the guest rings somewhere else. Voice answers those calls in your hotel's name, from what you have approved.
Tell us when your phone goes unanswered. Nothing to prepare.Whitcombe HouseGood evening, Whitcombe House. How can I help?
Hi, we're booked in tomorrow but our train doesn't get in until after midnight. Is that a problem?
Whitcombe HouseNot at all. The night porter is here until seven and will have your key ready. May I take your name?
Patel, two of us.
Whitcombe HouseThank you, Mr Patel. I've let the night team know to expect you after midnight. Is there anything else I can help with?
The calls nobody has time for.
Voice answers when the desk cannot: after hours, during the check-in rush, and on the lines nobody has time for.
Your team still picks up when they can. Voice takes the calls that ring while they are on another one.
The same agent as your messages.
It answers from the same approved information as your WhatsApp and email conversations, in the same voice. A guest who rings after messaging you does not have to start again.
It sounds like your hotel.
Guests hear your hotel's name and your way of speaking, from “good evening” to how formal it is. Biteluxe is never heard or seen.
It knows when to pass it on.
It answers only from information your hotel has approved, and it says so when it does not know. Anything outside that reaches a named person on your team, with the details of the call attached.
It answers. It never rings your guests.
Voice is there for the guests who choose to call. Pre-arrival conversations stay in the channels guests reply to in their own time.
The questions your desk answers every day.
Arriving and leaving
Check-in and checkout times, early arrivals and late ones, and who will be there to meet them.
Finding you
Parking, directions and how to get there from the station.
Around the hotel
Facilities, opening times, dining and spa questions, answered from what you have approved.
Late arrivals
Noted for the night team, so nobody waits up without knowing why.
Requests and bookings
Passed to the right person on your team, with the details of the call.
Anything else
When it does not know, it says so and passes the call's details to a named person.
Questions hotels ask
Does voice replace our reception?
No. Your team still answers when they can. Voice picks up the calls that would otherwise ring out: out of hours, at the peak, and when everyone is already on another call.
What can it answer?
Anything your hotel has approved: arrival and checkout times, parking, directions, facilities, dining and spa questions. When it does not know, it says so and passes the details of the call to a named person on your team.
Will it sound like our hotel?
Yes. It uses your hotel's name and your way of speaking, from the greeting to how formal it is. Biteluxe is never heard.
Does it make calls to guests?
No. Voice only answers calls. Pre-arrival conversations stay in the channels guests reply to in their own time.
What does it cost?
It is priced on the property and billed monthly, so you only pay for what you have us build. You get two months in the operation, rolling, before any annual commitment.
What are your guests trying to do that is harder than it should be?
Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.