Spa time, booked in the conversation.
From the times that are actually free, while the guest is still deciding.
Guests ask about the spa before they arrive and while they are here. We answer with real availability from your diary, book the time they choose, and put it where your spa team will see it.
Show us how spa bookings come in today. Nothing to prepare.Any chance of a massage for two on Saturday afternoon? It's our anniversary
Whitcombe HouseHappy anniversary. We have a 60 minute couples' massage at 2pm or 3:30pm on Saturday, £190 for two. Which would suit you?
3:30 please
Whitcombe HouseBooked for 3:30pm on Saturday. The spa team know it is your anniversary. See you on Friday.
The treatment room is free, and the guest is waiting for a call back.
01Book a treatment
They ask for a time and wait for someone to check the spa diary and come back to them.
Reception rings the spa, the spa rings the guest, and the slot can go to someone else in between.
02Use the leisure facilities
Pool hours, gym access and what a day pass includes are buried in a PDF.
The desk answers the same questions about the pool and the gym all day.
Offered before arrival, while the stay is being planned.
Spa offers sent before arrival draw a positive reply 27% of the time, against 19% for dinner. So the spa goes into the pre-arrival conversation where it fits the stay, and an occasion moves it to the front.
Only the times that are actually free.
We read availability from your spa diary, so the guest chooses from real times and the booking lands in the diary when they say yes.
Where a diary cannot be connected, the request goes to the spa team as a task with the guest's preferred times, and the guest hears back in the same conversation.
Pool, gym and day passes, answered straight away.
Opening times, what to bring, children's swim times and how to book a lane come from answers your team has approved. When the timetable changes, the answers change with it.
Booked, and visible to the people who need it.
The treatment sits on the guest's record. The spa team sees the occasion and anything the guest asked them to know, and the booking appears on that morning's briefing.
Which treatments, at which times, and when the spa team steps in.
Your spa decides what can be booked in the conversation, what needs a call, and what is never offered. We set it up to follow those rules and change it when the menu changes.
- Answering spa and leisure questions, day and nightBiteluxe
- Offering treatments before arrivalBiteluxe
- Checking the diary before any time is offeredBiteluxe
- Booking and confirming in the conversationBiteluxe
- Putting the booking on the morning briefingBiteluxe
- Deciding which treatments, times and prices are offeredYour team
Start with the spa diary.
Thirty minutes
Show us the action that is harder than it should be. We will tell you honestly whether we can improve it.
One session
We map what the guest is trying to do, what the team needs, how the brand should sound and where the existing systems help or get in the way.
Three weeks
The work is ours: we build the journey, shape the messages, connect it and test it.
Fifteen minutes
We walk the relevant team through the small part they will see.
Two months
Prove it in the operation before making an annual commitment.
What are your guests trying to do that is harder than it should be?
Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.