Every guest known. Without anyone typing it in.
The campaigns your team never gets round to, written and sent.
Profiles build themselves from stays, tables, calls, weddings and conversations. The anniversary email, the birthday note and the invitation back are written and sent for you, in your hotel's voice.
Show us who you'd like to hear from again. Nothing to prepare.| Last stay | May, two nights, anniversary |
| Prefers | A quiet room, gluten-free tea |
| Each stay | A spa treatment, dinner both nights |
| Hear from us | Yes, by email, given at check-in |
| Next | Anniversary email, a year on |
An example. The guest is invented.
Who they are, and what they told you.
Every stay, total spend, preferences and what they mentioned along the way: the quiet room, the gluten-free tea, the anniversary. One record across every hotel in a group, with one consent.
The lists build as guests stay and talk to you.
Birthdays coming up, guests not back in a year, couples a year after their wedding. Each list fills in as guests stay and talk to you, so nobody builds it by hand.
In your voice, to guests who chose to hear from you.
Written in each hotel's voice and sent to guests who opted in, never more than one email a week. Templates your team can edit if they'd like to.
We work with the one you have.
What the agent learns goes onto your existing guest record, so your team keeps looking where it already looks.
Your team spends its time on the guest in front of them.
We set up the record, the audiences and the rules, write the campaigns and keep it all running.
- What leaves your week
- Keeping profiles up to dateBiteluxe
- Building listsBiteluxe
- Writing and sending campaignsBiteluxe
- What your team does with the time
- The guest in front of themYour team
- The occasion worth marking in personYour team
What are your guests trying to do that is harder than it should be?
Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.