The Queen at Chester
Joji Esao, Hotel Manager
“Every week we're seeing stronger numbers than last year.”
Dining uptake doubledIn-house dining, after the pre-arrival invitation changed
Read the case study
Biteluxe vs your PMS's messaging
Your PMS may sell messaging. Someone still has to run it.
Many PMS providers now sell a guest messaging module, inside the system your team already uses. It is one vendor and one login. What it usually leaves with you is the work: setting up the messages, keeping them current and handling everything outside the PMS.
Tell us what you run today. Nothing to prepare.Your PMS's messagingOne vendor and one login, set up and run by your team
BiteluxeBuilt on top of your PMS. Managed by us.
Beyond the PMSRestaurant and spa diaries, payments, the morning briefing: built in
General comparisonNo vendor named. How this route usually works
What it gives you
One vendor, inside the system you know.
A messaging module from your PMS provider lives in the system your team already uses, with one login and one bill. For simple needs, that can be enough.
What it usually leaves with you is the work: someone on your team sets up the messages and keeps them current. And it tends to stop at the edge of the PMS, while guests ask about the restaurant, the spa and the taxi.
What we are
One partner who builds it and runs it.
We start with your SOPs: how your team already takes a dinner booking, where housekeeping hears about a request, what guests ask before they arrive. Then we build around it: the messages, shaped for each channel in your voice, online check-in and checkout, requests sent straight to the right team, and custom automations for the jobs your team still does by hand, such as the morning briefing. We connect your PMS and keep all of it running.
Your team gets one inbox, on desktop and phone, with a fifteen-minute walkthrough, and replies to what needs a person. Nothing breaks when someone leaves, because we maintain everything behind it.
Side by side
Who does the work.
The question that decides whether guest technology lasts is who builds it, who keeps it current and who your team has to become to run it.
We do itBiteluxe does the workYour team does ittheir own site says the hotel does itYesboth do itPlan limita limit, add-on or charge on their pricing pageNot statedtheir site does not say either way
| What needs doing | Your PMS's messaging | Biteluxe |
|---|---|---|
| Building the guest journey | Your team does it Usually set up by your team, inside the PMS. | We do it We map your SOPs and build the journey around them. |
| One vendor, one login | Yes Inside the PMS your team already uses. | One inbox Your team works in one inbox, and the PMS stays as it is. |
| Restaurant and spa diaries | Depends Depends on what your PMS connects to. | Included Bookings made where they already live. |
| Custom automations for your team | Depends Depends on your PMS, and tends to stop at what the PMS holds. | Built for you Any job your team still does by hand. For example, a morning briefing pulled together from your PMS, your other systems and what guests told us, emailed as a PDF to print before the shift. |
| Online check-in and checkout | Depends on the PMS Some PMS providers offer it. It depends on the system and the plan. | We do it Registration details collected before arrival and written back to your PMS. The bill settled from the guest's phone on the morning they leave. |
| Changes after go-live | Your team does it Usually made by your team, in the module's settings. | Included Every change after go-live is ours and part of the service, whatever you have us build. |
| Rules beyond the standard settings | Its settings As far as the module's settings reach. | Built from scratch Package codes combined, offers cut off by date, a different channel for each team, automations for the jobs done by hand: whatever your operation needs. |
| Changing PMS later | Start again The messaging usually goes with the PMS. | It moves with you We connect to the new PMS and the journey carries on. |
This page describes a general route and names no vendor. See it differently? Tell us.
Built from scratch
Built deeper than a dashboard allows.
Self-serve dashboards are designed so that anyone can set them up, and that limits what they can do. The plan often decides how far it goes. We build for your property, so it follows your rules and your voice exactly, down to the small rules your team relies on.
Package codes, combined
Three rate codes that all mean a spa break are treated as one, so every spa guest gets the spa journey, however they booked.
Offers that know the date
Flowers in the room stop being offered once arrival is too close for the florist. You set the cut-off.
A channel for each team
Maintenance requests reach your engineers on WhatsApp, and housekeeping hears on Facebook Messenger, if that is where each team already is.
Automations for the jobs done by hand
The morning briefing is one example: arrivals from the PMS, occasions from guest conversations and open requests, on one sheet before the shift, laid out the way your team reads it.
A PMS messaging module can be shaped as far as its settings reach, inside that PMS. We build on top of your PMS and reach the systems around it: your restaurant and spa diaries, your payment provider, and custom automations for your team, like a morning briefing drawn from all of them. Every change after go-live is part of our service, whatever you have us build.
Your PMS's messaging may suit you better if
- You want one vendor for everything.
- Your needs are simple and stay inside the PMS.
- Your team has time to set up and maintain the messages.
- You are sure you will not change PMS.
Biteluxe suits you if
- You have a bespoke guest journey that needs a custom build.
- Guests ask about the restaurant, the spa and the taxi as well as the room.
- Nobody on your team has time to set up and maintain the messages.
- You want one partner accountable for the result.
- You want the jobs your team still does by hand automated too, such as a morning briefing pulled together from your PMS and other systems.
Adding Biteluxe to your PMS
One hour fifteen minutes of your team's time.
01
Thirty minutes
Show us where guests get stuck and which parts of your PMS your team relies on. We tell you honestly what we would change and what we would keep.
02
One session, then three weeks
A one-hour kick-off to map your SOPs. Then the building, the connections and the testing are ours.
03
Two months
Fifteen minutes to walk your front desk through the inbox, then two months in the operation before any annual commitment.
Questions hotels ask
Do we have to switch off our PMS's messaging?
No. Tell us what it does well and we build around it, or take over the parts your team would rather not run.
Does Biteluxe work with our PMS?
Almost certainly. We are official partners of Oracle Opera, Guestline and many other PMS providers, and connect to any PMS with usable endpoints.
What happens if we change PMS?
We connect to the new one and the journey carries on. Your guests never notice.
Where does this comparison come from?
This page describes PMS messaging modules in general and names no product.
Built around your hotel. Managed by us.
What are your guests trying to do that is harder than it should be?
Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.