Choose the channel by what the guest needs to do.
A quick question, a detailed proposal and a receipt need different treatment. We build the conversation, the next step and the handover around the job.
Multi-channel guest messaging for hotels.
The right channel for the guest. Managed by us.
Biteluxe builds and manages guest communication across WhatsApp, SMS, email, website chat, Instagram and Facebook Messenger, alongside voice AI and OTA messaging. We also build custom web pages that help guests and customers complete specific tasks. Every journey is shaped around your hotel's guests, systems and SOPs.
Before the stayAnswer the enquiry. Help the guest plan and prepare.
During the stayMake it easy to ask, book, buy and get help.
Behind the deskGet the information and requests to the team that owns them.
Pre-arrival planning, dining and spa requests, room upgrades and in-stay support in a conversation on the guest's phone. AI answers from your hotel's approved information, with requests passed to your team under your rules.
Outbound journeys use the permissions and message templates the channel requires. See pre-arrival journeys.
SMS
Reach guests by text when SMS suits them better. Use short messages for arrival information, reminders and links to the next step in their stay.
We agree the sending number, consent, reply handling and follow-up before launch.
Give guests a record they can return to: confirmations, itineraries, proposals, receipts and follow-up. Email also has a role in the enquiry journey, alongside your other channels.
We agree which messages are sent automatically, which need your team's approval and where replies should land. Explore enquiry handling.
Website chat
Answer questions while someone is on your hotel's website. Help them find the information or next step they need, then pass enquiries that need a person to the right team.
We build the knowledge, connected checks and handover around your website and systems. See how we connect your systems.
Instagram and Facebook Messenger
Handle enquiries where guests discover your hotel. Shape the replies, qualification and team handover around the type of enquiry, from a stay to a wedding or event.
We agree the connected business accounts, access and response rules with your team.
Voice AI
Answer incoming phone calls when the desk cannot. Give callers your hotel's approved information and collect the details your team needs to follow up.
Voice is scoped separately around your phone setup and handover rules. Explore inbound voice AI.
OTA messaging
Include the booking channel in the guest communication plan. We scope OTA messaging against the booking platform, the access available and your hotel's existing systems.
The supported connection, reply handling and automation are confirmed for your property before implementation. What if an OTA booking has no guest phone number?
Custom web pages. Built from scratch for your property.
Some actions need more room than a message. We build custom web pages that make a specific task easier for your guests and customers, such as viewing their guest folio before paying.
Every page is built from scratch for the individual property, around its brand, systems and way of working. We shape what the guest sees, the information they need and the action they can take.
A link from a message brings them straight to the task. They can review the details and take the next step in one place.
One journey can use several channels.
A guest may start with a question on your website, continue on WhatsApp and receive their confirmation by email. A form can collect the details, and a dedicated page can give them room to choose.
We agree how the guest is identified, what information follows them and who owns the next action. Forms, web pages and payment links complete the journey alongside the messaging channels.
Online check-in and checkout · Guest payments · Guest data and CRM
We build it and keep it working.
You tell us how your hotel operates. We shape the messages in your voice, connect the systems and set the routing, approvals and handovers. We then maintain and improve what we have built.
Your team owns the hospitality decisions and the requests that need a person. The channel mix and level of automation are agreed for your property.
Questions about channels.
Does Biteluxe only do WhatsApp?
No. Biteluxe is a managed multi-channel service for hotels. We work across WhatsApp, SMS, email, website chat, Instagram and Facebook Messenger, with voice AI and OTA messaging scoped around the hotel's requirements and available connections.
Is every channel automated in the same way?
Each channel has its own capabilities, permissions and messaging rules. We agree inbound replies, outbound messages, AI responses, approval steps and human handover for each channel before launch.
Do we need every channel?
Start with the places your guests already contact you and the jobs that take your team the most time. We can build around one priority, then extend the journey where another channel helps.
Can a guest move between channels?
We design the handover between the channels your hotel uses. The connection depends on how the guest is identified, what information is available and the systems involved. We confirm that behaviour as part of the build.
Built around your hotel. Managed by us.
What are your guests trying to do that is harder than it should be?
Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.