The Bromley Court Hotel
Giles Thomas, General Manager
“We've 4x our upsells with Biteluxe.”
4× upsell volumeRoom upgrades and extras
See the results
Guest messaging for Guestline.
We read your bookings in Guestline, down to the package code, and your team keeps working where it already does.
Official partners of Guestline. We connect to Rezlynx directly, so every message knows who is arriving, on which rate and package, and what they have spent. Upgrades and extras the guest says yes to are added to the booking.
Tell us what you run. Nothing to prepare.What we readBookings, profiles, rate and package codes, availability and folios
What we write backUpgrades and extras added to the booking
Where your team sees itOn the booking in Guestline, and in one inbox for replies
What we need from youAn interface for your site, which Guestline set up and we arrange with you
Your Guestline, connected
What we read, and what we write back.
We read
- Arrivals, residents and departures, with room type and dates
- The rate and package codes on every booking
- The guest profile, including whether they have agreed to hear from you
- Live availability, and the upgrades and extras Guestline offers for that stay
- Folio items and balance while the guest is in house, and what they spent after checkout
We write back
- Room upgrades the guest says yes to, applied to the booking
- Extras added to the booking, so they are on the bill at checkout
Package codes, read properly
A spa break gets the spa journey.
We read the rate and package codes on every booking and group the ones that mean the same thing to your team. A guest on a spa package hears about treatments, a bed and breakfast guest is not offered the breakfast they have already paid for, and a code nobody has mapped yet comes to us instead of being guessed.
Checkout
The bill on the guest's phone before they reach the desk.
On the morning of departure the guest sees their folio balance and pays by link. The payment reaches your payment provider straight away, and your team posts it in Guestline as they would any card payment.
Worth knowing
The honest detail.
After checkout
Once a guest has checked out we read what they spent, so your reporting shows the whole stay and not just what was booked.
Your restaurant diary
Table bookings are made in the diary your restaurant already uses, so the booking lives where the restaurant team looks.
Official partners of Oracle Opera, Guestline and many other PMS providers
Other systems we connect.
Oracle Opera
Arrivals, reservations, profiles, status and Opera's own upgrade offers.
Guest messaging for OperaCloudbeds
Reservations from every channel, guest details, room assignments and status.
Guest messaging for CloudbedsSomething else?
Most systems have usable endpoints. Tell us what you run.
All integrationsQuestions hotels ask
Do you work with Rezlynx?
Yes. Rezlynx is Guestline's PMS, and it is what we connect to. Guestline set up an interface for your site, and we arrange it with you. We are official partners of Guestline.
Can you tell our packages apart?
Yes. We read the rate and package codes on every booking and group the ones that mean the same thing, so each guest hears about what fits their stay. A code we have not mapped yet comes to us instead of being guessed.
Do upgrades and extras go onto the booking?
Yes. When the guest says yes, the upgrade or extra is added to the booking in Guestline, so it is on the bill at checkout and nobody re-keys it.
What happens at checkout?
On the morning of departure the guest sees their folio balance on their phone and pays by link. The payment reaches your payment provider straight away, and your team posts it in Guestline as they would any card payment.
We run several Guestline sites. Does that work?
Yes. One operating standard across the estate, with each property keeping its own systems, its own rules and its own voice. Sized across the group, contracted property by property or on one master agreement.
What does it cost?
It is priced on the property and billed monthly, so you only pay for what you have us build. You get two months in the operation, rolling, before any annual commitment.
Built around your hotel. Managed by us.
What are your guests trying to do that is harder than it should be?
Bring us the action, the brand, the awkward systems and the operational reality. We will shape the message for each channel and build the easiest route through them.
Show us where guests get stuck. Nothing to prepare. Sometimes the honest answer is that you do not need us.